Deep Deep Cleaning Terms and Conditions
These Terms and Conditions set out the basis on which Deep Deep Cleaning provides professional deep cleaning services to domestic and commercial clients in the UK. By making a booking, confirming an appointment, or allowing us to begin work, you agree to these terms. They are designed to make the process clear, fair, and consistent for both parties. In these terms, references to deep cleaning services, deep clean, deep-cleaning service, and similar phrases all refer to the specialist cleaning work we agree to carry out at the time of booking.
Our services are provided with reasonable care and skill, in line with the information available at the time of booking and the condition of the premises on arrival. A deep clean is more extensive than routine cleaning and may involve scrubbing, sanitising, degreasing, descaling, and targeted attention to hard-to-reach or neglected areas. Because the exact condition of each property varies, the scope of work may be affected by access, time available, safety considerations, and any special instructions given by you.
These terms apply to all bookings unless otherwise agreed in writing. Any changes requested after booking may affect pricing, timing, and the availability of the scheduled team. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. Nothing in these terms affects your statutory rights under UK consumer law where applicable.
1. Booking Process
To book a deep cleaning service, you must provide accurate and complete information about the property, the rooms or areas to be cleaned, the approximate size of the premises, access arrangements, and any known issues that may affect the work. This includes, where relevant, information about pets, parking restrictions, security entry systems, fragile surfaces, mould, heavy soiling, biohazards, or items that require special handling. We may rely on the information you provide when confirming availability and pricing.
Bookings are only confirmed once we accept your request and, where required, receive any deposit or advance payment. A quotation may be provided before confirmation; however, quotations are usually based on the details supplied at the time and may be revised if the actual condition, size, or complexity of the work differs on arrival. If we identify significant differences, we may update the scope and price, or decline to proceed if the job cannot be completed safely or fairly within the agreed terms.
It is your responsibility to ensure that the property is accessible at the agreed time. If we cannot gain entry, if access is unsafe, or if the premises are not ready for the booked service, we may treat the appointment as a late cancellation or failed visit and charge accordingly. You should also ensure that any areas to be cleaned are reasonably clear of personal belongings, valuables, and obstructions unless you have expressly asked us to handle such items and we have agreed to do so.
2. Scope of Work and Service Standards
Our deep clean and related specialist cleaning services are intended to tackle build-up, grime, and contamination beyond ordinary housekeeping. Unless otherwise agreed, the work does not include repairs, restoration, painting, pest control, asbestos removal, electrical work, or treatment of structural defects. We may refuse to handle certain items or areas where doing so could cause damage, present a health risk, or fall outside our permitted service scope.
We will use reasonable care and suitable methods for the surfaces and materials present, but some stains, odours, limescale, ingrained grease, mould, or long-term discolouration may not be fully removable. Results may vary depending on the age and condition of the property, previous maintenance, and the materials involved. We do not guarantee that all marks, odours, or contamination will be eliminated, especially where there is pre-existing damage, porous surfaces, or hidden contamination.
If you request the cleaning of delicate, antique, specialist, or high-value items, you must tell us in advance. We may decline to clean such items or may do so only on the basis that you accept the risk of damage, provided that the risk is reasonable and the work is lawful. Any request to move furniture or appliances is subject to safe manual handling limits, available time, and the condition of the items.
3. Payments
Charges for deep cleaning services will be set out in the quotation, booking confirmation, or updated estimate. Prices may be based on hourly rates, fixed rates, room counts, condition assessments, or a combination of these. If the job takes longer than expected because the property condition differs from what was disclosed, or because additional work is requested, extra charges may apply. Any material increase will normally be explained before the work continues where reasonably possible.
Unless otherwise agreed, payment is due in full on completion of the service, though some bookings may require a deposit or full advance payment to secure the appointment. We may ask for immediate payment by card, bank transfer, or another accepted method. If payment is overdue, we may charge reasonable recovery costs and interest to the extent permitted by law. We reserve the right to suspend future bookings until outstanding sums are paid.
Where a deposit has been taken, it may be non-refundable if you cancel outside the permitted cancellation window, if access is not provided, or if we are unable to perform the service because the information supplied by you was incomplete or inaccurate. Any refund due will be processed using the original payment method where practicable and subject to lawful deductions for work already completed or costs already incurred.
4. Cancellations, Rescheduling and Waiting Time
You may request to cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the type and size of the booking, but cancellations made close to the appointment time may attract a charge to cover lost time and allocated resources. If we cancel due to unforeseen circumstances, we will aim to offer an alternative date or refund any sums paid for work not carried out.
If our team arrives and is unable to begin because of locked access, unsafe conditions, missing utilities required for the service, or a failure to prepare the property as agreed, we may charge a call-out fee or cancellation fee. Where we are required to wait beyond a reasonable period for access, we may charge for waiting time at the applicable rate. If the appointment cannot proceed, it may be treated as a same-day cancellation.
We may reschedule without liability where necessary due to illness, severe weather, transportation issues, equipment failure, or other events beyond our reasonable control. In such cases, we will try to give notice as soon as practicable and arrange a new appointment time that is mutually convenient. We are not responsible for indirect losses caused by changes to the schedule, provided that we have acted reasonably.
You are responsible for removing or securing cash, jewellery, documents, electronics, breakables, and other valuable items before the service begins unless you have expressly asked us to handle them and we have agreed. We are not liable for damage arising from items left in an unstable, defective, or unsuitable condition, or from pre-existing wear, hidden faults, poor installation, or unsuitable materials. If you believe damage has occurred during the deep-cleaning service, you must notify us as soon as reasonably possible and provide evidence where available.
We may also suspend or refuse service if we reasonably believe that staff safety, property safety, or legal compliance may be compromised. This includes situations involving aggression, abuse, unsafe animals, serious contamination, or unlawful conduct. In such circumstances, any refund or charge adjustment will depend on the work completed and the reason for suspension.